Client Services Lead

The Role:

We’re working with a brilliant independent digital marketing agency looking for their first dedicated Client Lead.

You’ll work directly with the CEO and a senior team of digital specialists, taking ownership of key client relationships and helping shape how the agency manages, retains and grows its accounts as it enters its next stage of growth.

The agency works across Paid Search, Paid Social, Creative, Content, SEO and digital strategy, with clients spanning hospitality, tourism, events and an exciting growing portfolio within private healthcare.

The role
You will be:

• Owning senior client relationships
• Bringing multiple digital workstreams together
• Understanding performance & challenging specialists intelligently
• Keeping projects, people and priorities moving
• Leading strategic client conversations & QBRs
• Managing scope, SOWs, renewals and commercial conversations
• Spotting genuine opportunities to grow accounts
• Helping manage specialist/freelance teams
• Bringing the right amount of structure to a growing agency

About you
You’ll need to be comfortable talking about CPA, ROAS, attribution, conversion, creative performance and media budgets, but there are specialists to actually deliver the campaigns.

We’d particularly love to hear from people coming from a strong digital, performance or integrated agency environment who are ready for more ownership and influence.

What’s on offer

• £60k
• London / Remote